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Spark Shop · Policies

Refund & Return Policy

Simple, fair returns on every Spark Shop order. If something is not right, we make it right — with no long forms and no fine print.

The 7-day return window

You may request a return within 7 days of receiving your order. Returned items must be unworn, unwashed, and have all original tags and packaging intact. Start by messaging us — the fastest way is asking TRIBIN, our AI assistant, with your order number and photos.

How to request a return

  1. Message us within 7 days of delivery with your order number and the item name.
  2. Attach clear photos of the item and the packaging.
  3. We review within 24–48 hours and confirm the return pickup or drop-off instructions.

Damaged, wrong, or missing items

If your parcel arrives damaged, or contains the wrong item or size, tell us within 48 hours of delivery with photos. We cover the return cost and send a replacement or a full refund — your choice. Keep the packaging until the issue is resolved.

Non-returnable items

For hygiene reasons, the following cannot be returned once their packaging has been opened: nightwear and intimate apparel, innerwear, and opened baby-textile packaging. Please check the size chart and ask TRIBIN for guidance before ordering these items.

Refunds

Approved refunds are issued to your bKash, Nagad, or bank account within 7–14 working days of the returned item reaching us. For Cash on Delivery orders we refund through mobile financial services or bank transfer — never in cash.

Order cancellation

Cancel free of charge any time before your parcel is handed to the courier. Once shipped, the standard return process applies.

Changed your mind? We still take the item back if it is unused with tags intact — return shipping for change-of-mind returns is paid by the customer.

Questions about a specific order? Contact the newsroom or ask TRIBIN on any page.

Last updated: October 2026 · Daily Bspark · Spark Shop

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